Lead Network Ops Engineer - Palo Alto/Zscaler
Core
Lead Tier 3 network operations engineer responsible for final escalation, root cause analysis, and recovery of high-severity incidents in large-scale, mission-critical environments.
Role type
Senior IC network operations engineer (security & cloud)
Builds
Production network security architectures, Zero Trust access models, and automated incident response workflows
Domain
Enterprise network security, cloud connectivity, and multi-vendor infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network security architecture, Palo Alto platforms, Zscaler platforms, Cisco/Juniper/Brocade/Aruba/F5 technologies, major incident leadership, packet analysis, protocol decoding, cross-platform correlation, security automation, API-led provisioning, Infrastructure as Code, Zero Trust design, vendor TAC management
Preferred skills
CCNP, CCIE, JNCIP/JNCIE, PCNSE, F5 Certified Admin/Engineer, AWS Advanced Networking
Technologies
API, AWS, Aruba Cloud, Cisco Hardware, Network Security, Palo Alto, Zscaler, Wireshark, NetFlow/sFlow, SolarWinds, APCON, BlueCat
Responsibilities
Serve as final escalation point for high-severity network incidents; lead root cause analysis and deliver engineering-quality post-incident reports; direct network recovery during major outages; provide expert support for Palo Alto firewalls, Palo Alto Cloud Security, and Zscaler Zero Trust Exchange services; apply expertise in security automation and API-led provisioning; validate and enforce security architectures and Zero Trust access models; build and maintain automation scripts for configuration validation and incident response; assess and optimize operational and observability tools; partner with Network Engineering teams to validate designs and shape standards; mentor junior and mid-level NOC engineers; work directly with vendors on escalated TAC cases and architectural reviews
Seniority
Senior, hands-on IC with leadership responsibilities