Service Designer
Core
Design end-to-end service experiences and customer journeys for retail lending products (secured and unsecured) within a large-scale banking transformation program.
Role type
Senior Service Designer
Builds
End-to-end service journeys, service blueprints, personas, and MVP journey definitions for retail lending products.
Domain
Banking / Financial Services / Retail Lending
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service blueprinting, journey mapping, design thinking, qualitative and quantitative research, usability testing, prototyping, Agile squad collaboration, stakeholder facilitation, storytelling
Preferred skills
Retail lending product mechanics knowledge, consumer lending regulations awareness, consulting firm delivery experience, AI/LLM-enabled design tooling
Technologies
Figma, Miro, Adobe XD
Responsibilities
Design end-to-end service experiences and customer journeys for secured and unsecured retail lending products; Build service blueprints connecting front-stage interactions with back-stage processes; Map current-state and future-state journeys across digital and assisted channels; Plan and run customer research to uncover needs and develop personas; Translate insights into service concepts, prototypes, and MVP designs; Facilitate co-design workshops and align cross-functional teams on feasibility and adoption
Seniority
Senior, hands-on IC
