Senior Business Analyst (Customer Acquisition)
Core
Shape and improve Retail & Corporate customer acquisition processes by defining requirements, optimizing workflows, and ensuring regulatory compliance.
Role type
Senior Business Analyst (Customer Acquisition)
Builds
Customer acquisition and activation operations for Retail and Corporate banking
Domain
Banking (Retail & Corporate) in Baltics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Requirements gathering and documentation, Process optimization, Stakeholder engagement, UAT coordination, Risk and compliance awareness, Data quality governance
Preferred skills
IT project implementation experience, Knowledge of banking products and processes, JIRA management
Technologies
JIRA
Responsibilities
Lead cross-functional collaboration to define end-to-end business requirements for customer acquisition, Optimize customer acquisition workflows and evaluate new onboarding technologies, Manage JIRA boards and reporting to track delivery progress, Engage stakeholders to validate needs and coordinate UAT, Ensure data quality and governance for acquisition operations, Promote risk and compliance principles throughout development
Seniority
Senior, hands-on IC
