Unified Capabilities Network Specialist
Core
Managing secure voice and IP network infrastructure, monitoring alarms, and resolving incidents for DoD communications.
Role type
Senior IC network operations specialist (voice/IP)
Builds
Secure, reliable mission-ready communications for the Department of Defense
Domain
Defense / Telecommunications / Network Operations
Required skills
Network architecture, ServiceNow, incident management, TDM/SIP trunk configuration, alarm surveillance, packet capture analysis, Cisco/Juniper technologies, VoIP protocols, route plan configuration
Preferred skills
Technical control facility experience, cyber transport experience, circuit actions experience, Microsoft Office proficiency
Technologies
Cisco, Juniper, ServiceNow, Excel, Outlook, Teams, TDM, SIP, VoIP
Responsibilities
Create, update, and resolve network-related problems using network architecture knowledge; Configure and analyze customer circuits across TDM and SIP trunks; Monitor network alarms using platform-specific tools; Assess network incidents and configuration deficiencies to recommend resolutions; Document outages, degradations, and resolutions in incident management applications; Coordinate with stakeholders to maximize network availability.
Seniority
Mid-level, hands-on IC