Business Analyst (Pendo & Data Analytics)
Core
Business Analyst supporting Pendo and digital adoption initiatives by gathering requirements, analyzing user behavior, and managing application enhancements.
Role type
Senior Business Analyst (Digital Adoption & Product Analytics)
Builds
Application enhancements, user stories, and adoption initiatives for custom and in-house applications
Domain
SaaS / Digital Adoption Platforms
Deliverable
product features
Required skills
Business Analysis, Requirements Gathering, User Behavior Analysis, Stakeholder Management, Agile Collaboration, SQL, Power BI, Jira, ServiceNow, HTML, CSS, JavaScript
Preferred skills
WalkMe, Amplitude, Google Analytics, Mixpanel, Whatfix, Userpilot, Gainsight PX, Appcues, Userlane, Smartlook
Technologies
Pendo, Jira, ServiceNow, Power BI, SQL, HTML, CSS, JavaScript
Responsibilities
Gather and document business requirements, translate them into user stories and acceptance criteria, analyze user behavior and feature adoption, support Pendo instrumentation, manage requirements and issues in Jira/ServiceNow, collaborate with cross-functional Agile teams, document workflows and application impacts
Seniority
Senior, hands-on IC