Physical Security IT Support Technician

Salary: $52,932 - 71,088 per year
Requirements:
We are looking for experience supporting and troubleshooting computer hardware, software, mobile devices, peripherals, and similar end-user technology. We need hands-on experience installing, connecting, configuring, and maintaining IT or low-voltage equipment. We expect the ability to perform routine technical troubleshooting, basic setup, cabling, labeling, and verification of proper equipment operation. We require the capacity to interpret and apply technical documentation, diagrams, manuals, and installation instructions. We value strong communication skills and the ability to provide clear, professional customer support. We seek a service-oriented mindset with a genuine commitment to learning and professional growth. We require a valid drivers license and the ability to operate state-owned vehicles while maintaining a good driving record. We prefer candidates with advanced technical IT knowledge gained through experience, training, coursework, or certifications. We prefer familiarity with physical security technologies such as video surveillance and access control systems. We prefer experience using service desk or ticketing systems to document and manage support requests. We prefer a working knowledge of networking fundamentals, including IP addressing and device connectivity. We prefer experience supporting technology in field environments or across multiple locations. We prefer candidates who hold a Transportation Worker Identification Credential (TWIC) card.
Responsibilities:
We respond to and resolve Tier 1 and routine Tier 2 support requests escalated from the Service Desk using established procedures. We provide remote and on-site support for physical security technologies and related field equipment at ferry terminals, vessels, and administrative facilities. We install, replace, configure, and test physical security hardware following approved standards, checklists, and documented procedures. We troubleshoot and perform break-fix support for devices and related software, escalating complex issues to senior staff or vendors when needed. We update approved device settings, including usernames, passwords, firmware, and network connectivity configurations, in line with change and security controls. We monitor system alerts, device status, and operational issues, then report problems to the appropriate technical resources. We coordinate with vendors and internal teams on hardware replacement, warranty support, repairs, and service requests. We document issues, corrective actions, troubleshooting steps, and resolutions in service management systems. We provide basic end-user guidance and operational support for physical security systems and related technologies. We travel to ferry terminals, vessels, and other work sites to carry out field support, installation, and troubleshooting tasks.
Technologies:
Firmware Hardware Support Mobile Network Security Incident Management LESS Web
More:
We are the Washington State Department of Transportation, a multimodal agency known for excellence. Our team plans, designs, builds, and operates an integrated transportation network that safely and efficiently moves people and goods across the state. We maintain more than 20,000 lane miles of highway and 4,100 bridges, lead an award-winning Active Transportation Plan, manage the worlds longest floating bridge, and operate the nations largest ferry system. We are hiring a non-permanent IT Support Technician 2 to join the Washington State Ferries Technology Services Division Operations Technology Team in Seattles downtown business district, with flexible hybrid work options. This is a temporary role expected to last up to 12 months and offers a competitive benefits package, paid leave, retirement options, tuition assistance, and a strong focus on work-life balance, inclusion, and public service.
last updated 31 week of 2026