Pega AI & CDH Consultant
Core
Design, configure, develop, and implement Pega AI and Customer Decision Hub solutions, including AI-powered workflows, real-time decisioning, and integration with enterprise APIs and LLMs.
Role type
Senior IC Pega AI & Customer Decisioning Architect
Builds
AI-powered customer engagement workflows, Next-Best-Action strategies, and real-time decisioning solutions for banking/financial services.
Domain
Financial Services / AI & Decisioning
Deliverable
production ML models | product features
Required skills
Pega Customer Decision Hub (CDH), Pega AI, Next-Best-Action Designer, Strategy Designer, adaptive and predictive models, LLM integration, REST APIs, JSON, XML, SQL
Preferred skills
Pega Knowledge Buddy, Pega Voice AI, AI governance, model governance, enterprise AI implementations, real-time/event-driven integrations
Technologies
Pega, JSON, REST, SQL, XML
Responsibilities
Design and implement Pega AI and CDH solutions; configure Next-Best-Action and engagement strategies; integrate LLMs and external AI services; develop adaptive/predictive models and eligibility rules; troubleshoot and tune AI solutions; support AI governance requirements.
Seniority
Senior, hands-on IC
