Senior Customer Engineer - Broadband CPE & Network Validation
Core
Senior Customer Engineer providing first-level technical support, troubleshooting, and validation for broadband CPE devices including 5G fixed wireless, residential gateways, Wi-Fi routers, and mesh systems.
Role type
Senior IC Customer Engineer (Broadband CPE & Network Validation)
Builds
Diagnostic reports, test plans, firmware updates, and process improvements for broadband communication products.
Domain
Broadband, Wireline, Wireless, Network Communications
Required skills
Wi-Fi 7/8, 5G NR, PON (GPON/XGS-PON), DOCSIS, TCP/IP, DHCP, NAT, VLANs, Wireshark, Iperf, IxChariot, CPE test plan development, hardware failure analysis, embedded systems, firmware debugging, technical writing
Preferred skills
prpl, RDK-B, OpenWRT, Qualcomm, Broadcom, MediaTek, MaxLinear, engineering procedures, coaching
Technologies
Embedded Firmware, Hardware Support, NAT, Network, TCP/IP, WLAN
Responsibilities
Handle initial technical inquiries and manage trouble tickets from creation through resolution; Assist with setup, configuration, and maintenance of CPE devices; Use network analysis tools to diagnose and resolve network faults; Adapt established procedures to customer environments; Identify opportunities to improve processes by coordinating across engineering disciplines; Communicate technical issues to development teams to support firmware updates; Share customer requirements and market feedback with Sales and Business Development teams; Provide high-quality first-level customer support and guide junior team members.
Seniority
Senior, hands-on IC
