Senior Order Specialist
Core
Senior Order Specialist managing Access Service Requests (ASR) and Local Service Requests (LSR) for telecommunications carriers, overseeing order flow from submission to completion and acting as the primary liaison between customers and internal departments.
Role type
Senior IC order operations specialist (telecommunications)
Builds
Provisioned network circuits and services for carriers and end-users
Domain
Telecommunications / ISP / Fiber networks
Required skills
Order processing, tariff determination, data validation, customer interface, provisioning system operation, circuit layout creation, charge establishment, escalation coordination
Preferred skills
DS0/DS1/DS3/Optical services knowledge, ASOG/LSOG guidelines, VFO/DPI/M6 systems, Fiber/Ethernet/TDM/SONET protocols
Technologies
M6, VFO, DPI, NC/NCI decoder
Responsibilities
Review ASRs and LSRs for comprehensiveness and accuracy; Interface directly with customers to resolve discrepancies; Issue orders in provisioning systems; Determine applicable tariffs and translate data codes; Create circuit layouts and establish charges; Coordinate order escalation and advise on delays; Provision network builds for new carriers.
Seniority
Senior, hands-on IC