Technical Support Engineer
Core
Deploy, configure, maintain, and improve mission-critical IT infrastructure and PKI solutions while providing Level 3 support.
Role type
Senior Technical Support Engineer (Infrastructure & PKI)
Builds
Stable, secure enterprise environments and compliant PKI services
Domain
Enterprise IT Operations, PKI, Identity & Payment Technologies
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Server administration, PKI operations, root cause analysis, change management, disaster recovery, networking, automation scripting, ITIL framework
Preferred skills
CCNA, Microsoft Azure, Cloudflare, ISO 27001 compliance, eIDAS/ICAO regulations
Technologies
Windows Server, VEEAM, Cisco, SCCM, WSUS, PrimeKey, Microsoft CA, Hyper-V, Cloudflare, DNS, WAF
Responsibilities
Lead support and optimization of Windows Servers, VEEAM, Cisco devices, and PKI systems; Perform complex Level 3 support and root cause analysis; Manage software deployments and change requests; Coach and mentor junior engineers; Maintain disaster recovery procedures and technical documentation.
Seniority
Senior, hands-on IC