Contact Center Representative - Experienced

Salary: $75,000 - 115,000 per year
Requirements:
Must be 18 years or older High school diploma or equivalent Strong written, verbal, and organizational communication skills Typing speed of at least 20 words per minute Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Familiarity with Windows operating systems Highly reliable with excellent time management and punctuality Strong problem-solving, troubleshooting, and follow-up skills Conflict resolution and negotiation abilities Customer-oriented with empathy, patience, and professionalism Ability to multitask, self-manage, and maintain focus Team-focused with a collaborative attitude Comfortable operating in a fast-paced, dynamic work environment Excellent interpersonal skills and the ability to establish rapport with customers and colleagues
Responsibilities:
Handle inbound and outbound calls courteously, promptly, and professionally Effectively resolve customer concerns, striving for first contact resolution Retrieve necessary information from internal systems and work with other departments as needed Accurately document customer interactions and process claims Engage in needs-based conversations to determine optimal solutions for customers Utilize training resources and knowledge bases to give accurate information while adhering to scripts and procedures Maintain confidentiality and manage sensitive information appropriately Escalate complex issues to the appropriate personnel when necessary Participate in training sessions and team meetings to stay informed on updates and best practices Adhere to attendance and scheduling requirements
Technologies:
Excel Windows Ada Cloud DevOps Support Security
More:
At MCI, we are one of the fastest-growing tech-enabled business services companies in the USA, serving various sectors including healthcare, retail, and technology with comprehensive solutions. We are dedicated to creating an environment where professionals can thrive and develop their careers. We are currently looking for a dependable Contact Center Representative (Level II) to assist with a range of customer service and sales tasks. This full-time, on-site role provides paid training and offers clear opportunities for career progression into roles such as Supervisor and Operations Management. Join us for a rewarding career where your contributions are valued!
last updated 31 week of 2026