X-Ray Electronics Technical Support Rep
Core
First-line technical support for X-ray systems, handling troubleshooting, installation, programming, and on-site equipment preparation.
Role type
Senior IC technical support engineer (medical imaging)
Builds
Radiographic diagnostic equipment for medical, veterinary, and chiropractic use
Domain
Medical devices / Radiography
Deliverable
client delivery | product features
Required skills
Electronics repair, electrical schematics interpretation, test instrument proficiency (multimeters, oscilloscopes), X-ray system service, call management, database tools (Syteline), network setup, equipment assembly
Preferred skills
X-ray system experience, engineering collaboration, customer site visits
Technologies
Digital multimeters, oscilloscopes, Syteline, Support Network
Responsibilities
Provide technical assistance by phone and email for installation, programming, startup, and troubleshooting; diagnose and resolve complex technical cases; stage X-ray equipment on site including assembly and preparation; visit customer sites to evaluate, start up, or repair equipment; perform repairs and test functionality and safety; coordinate dealer visits with Field Service Engineers; participate in 24/7 after-hours emergency support coverage.
Seniority
Mid-level, hands-on IC