Help Desk Support Specialist
Core
In-house technical support for low-voltage and life-safety systems, providing remote/phone support to field technicians and managing parts inventory.
Role type
Help Desk Support Specialist (Low-Voltage Systems)
Builds
Video surveillance, access control, fire alarm, and intrusion systems
Domain
Commercial and multifamily low-voltage and life-safety integration
Deliverable
client delivery
Required skills
Low-voltage systems (IP cameras, access control, intrusion, fire alarms), Networking basics (IP addressing, PoE, port forwarding), Inventory management, Parts ordering and pre-configuration, Remote support coordination
Preferred skills
Honeywell, Ubiquiti, Akuvox familiarity, Valid driver's license, Ability to lift 50 pounds
Technologies
IP cameras, NVRs, Access control panels, Alarm panels, Communicators
Responsibilities
Order parts and equipment for new projects and service calls; Program and pre-configure equipment for new jobs; Provide field technicians with live phone and remote support; Organize, count, and restock warehouse and truck inventory; Maintain job records, parts lists, and programming notes
Seniority
Entry to Mid-level, hands-on IC