Technical Support Specialist - Cleaning Equipment
Core
Provide technical support for battery-powered commercial cleaning equipment by diagnosing electrical and mechanical faults, troubleshooting field issues, and collaborating on product quality.
Role type
Technical Support Specialist (Electro-mechanical)
Builds
Battery-powered commercial cleaning equipment (24 VDC and 36 VDC systems)
Domain
Commercial cleaning equipment / Electro-mechanical systems
Deliverable
client delivery
Required skills
electro-mechanical repair, electrical schematics interpretation, digital multimeter usage, circuit breaker/relay/motor troubleshooting, physical equipment handling, technical documentation, laptop programming/configuration
Preferred skills
electro-mechanical repair experience, field service experience, technical support experience
Technologies
digital multimeter, laptop
Responsibilities
Respond to calls from dealer and distributor field technicians to troubleshoot electrical and mechanical issues; Diagnose faults involving switches, relays, circuit breakers, potentiometers, motors, batteries, and chargers; Read schematics to determine root causes of equipment problems; Use a digital multimeter to measure voltage, resistance, and current; Program and configure equipment using a laptop; Record all technician interactions and send professional follow-up emails outlining the issue, guidance provided, next steps, and recommended replacement parts; Assist Quality Control by diagnosing electrical issues on newly assembled equipment; Complete hands-on training by working on the assembly line; Collaborate with engineering, quality, and support teams to improve products and documentation