Technical Writer - Commercial Banking
Core
Create and maintain step-by-step desktop procedures and control documentation for commercial banking operations.
Role type
Senior Technical Writer (Commercial Banking)
Builds
User procedures, control documentation, and guidance materials for banking systems.
Domain
Commercial Banking / Financial Services
Required skills
Procedure writing, style guide adherence, complex policy translation, SME engagement, information gap identification, multi-assignment management, independent judgment, attention to detail
Preferred skills
Commercial banking knowledge (credit, loans, lines of credit), Policy Governance Platform (PGP) experience, Info Center experience, CSBB experience, banking operations experience, legal services experience, learning services experience
Technologies
SharePoint, Info Center, PGP
Responsibilities
Create new procedures from scratch, convert presentations and complex source materials into step-by-step procedures, revise existing procedures based on policy or system changes, support system releases affecting multiple procedures, develop and maintain control documentation for manual, semi-automated, and automated controls, support quality assurance and testing activities, work with subject matter experts to gather information and produce accurate documentation
