Product Analyst - Chicago
Core
Analyze datasets and translate business goals into product requirements to enhance customer authentication, account management, and digital access experiences.
Role type
Product Analyst (Identity & Security)
Builds
Customer identity solutions, authentication flows, and account management features for digital platforms
Domain
Identity management, access control, and digital security
Deliverable
product features
Required skills
SQL, data analysis, requirement gathering, user story creation, backlog refinement, stakeholder management, documentation, UAT support
Preferred skills
OAuth 2.0, OpenID Connect (OIDC), SAML, identity provider platforms, multifactor authentication, customer account security principles
Technologies
Azure DevOps, JIRA, Splunk, SQL
Responsibilities
Partner with stakeholders to gather and refine functional and non-functional requirements; translate business goals into epics, features, and user stories; assess customer authentication experiences to identify improvement opportunities; document end-to-end customer journeys including sign-in and credential recovery; collaborate with engineering and QA teams to ensure effective implementation; support prioritization, release planning, and risk tracking; assist in user acceptance testing; create training materials and knowledge resources; conduct research and data analysis to support product decisions.