QE Automation Engineer (IVR Testing)
Core
Design, develop, and execute manual and automated test cases for IVR applications, validating call flows, voice prompts, and system integrations.
Role type
Senior IC QE Automation Engineer (IVR Testing)
Builds
Scalable automation solutions across IVR, Web, Mobile, and API layers
Domain
Telecommunications / Voice User Interface (IVR)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IVR testing (manual or automation), automation frameworks, JavaScript/TypeScript, Python, Java, Playwright, Cypress, Selenium, Appium, REST-assured, API automation, test design principles, defect tracking
Preferred skills
IVR-Tester automation tools, Twilio or other IVR/telephony platforms, API/backend/integration testing
Technologies
Cyara, Hammer, Twilio, Playwright, Cypress, Selenium, Appium, REST-assured, HTTPClient
Responsibilities
Design, develop, and execute manual and automated test cases for IVR applications; Validate IVR call flows, prompts, DTMF inputs, speech recognition, and failure scenarios; Automate IVR, web, mobile, and API test scenarios using appropriate tools and frameworks; Develop and maintain automation frameworks, reusable test scripts, and test data; Execute API tests and validate backend integrations; Analyze test results, logs, and call recordings to identify defects and perform root cause analysis
Seniority
Mid-Senior, hands-on IC
