Associate NOC Technician (Network Operations Center)
Core
Monitor network infrastructure health, document and escalate alarms, and handle inbound customer support requests.
Role type
Associate NOC Technician
Builds
Maintains availability of fiber network systems and resolves customer issues
Domain
Telecommunications / Network Operations
Required skills
Network protocol knowledge, Routing protocols (OSPF, BGP), VOIP (SIP, TDM), Router and switch operation, NOC tools usage, Ticket creation, Log analysis, Troubleshooting
Preferred skills
Telecom NOC experience, IPv4/IPv6 subnetting, Switch and router familiarity
Technologies
nslookup, ping, traceroute, ipstat, tcpdump, curl, remedy, Microsoft Office
Responsibilities
Monitor system health and alarms, Create tickets for dispatched issues, Receive inbound support calls, Perform basic technical troubleshooting, Adhere to NOC master playbook processes
Seniority
Entry-level, hands-on IC