Tech Risk & Controls Lead - Dev Governance UX
Core
Lead user support and operational processes for the Citizen Development control framework and Central Inventory system, ensuring compliance and auditability for a global user base.
Role type
Senior IC Tech Risk & Controls Lead (Dev Governance UX)
Builds
User enablement materials, self-service resources, and operational support mechanisms for the Central Inventory system.
Domain
Financial Services / Technology Risk & Governance
Required skills
Technology risk management, cybersecurity, regulatory compliance, AI-assisted risk validation, user enablement, process ownership, stakeholder management, analytical problem-solving, Microsoft Office (Excel, PowerPoint, Word), Visio
Preferred skills
Executive influence, workflow tools (JIRA), knowledge management tools (Confluence), Agile development, regulated environments
Technologies
AI, Confluence, Excel, JIRA, Marketing, Security, Embedded UX, UI Design
Responsibilities
Own intake, triage, and resolution of user questions regarding the Citizen Development control framework; create and maintain self-service enablement materials (FAQs, job aids, training); drive change communications translating policy updates into user-facing messages; partner with product and engineering to resolve issues and improve workflows; monitor support trends to identify root causes and recommend fixes; maintain knowledge management content; use enterprise-authorized AI to synthesize risk evidence and draft reports with human validation.
Seniority
Senior, hands-on IC