ServiceNow Developer
Core
Design, configure, and maintain ServiceNow IT Asset Management (SAM Pro, HAM Pro) and ITOM solutions for the US Air Force.
Role type
Senior ServiceNow Developer (IT Asset Management & ITOM)
Builds
Scalable ServiceNow applications, custom workflows, and automated reconciliation processes for enterprise IT operations.
Domain
Defense / Federal IT / IT Asset Management
Required skills
ServiceNow development (JavaScript, Glide APIs, HTML, XML), Flow Designer, IntegrationHub, IT Asset Management (SAM Pro, HAM Pro), ITOM, CMDB, Discovery, REST/SOAP API integrations, ServiceNow platform governance, troubleshooting, documentation, problem-solving
Preferred skills
BMC Helix or BMC Remedy experience, Now Assist, AI agents, intelligent automation, federal IT modernization experience
Technologies
ServiceNow, JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST, SOAP, CMDB, SAM Pro, HAM Pro, ITIL
Responsibilities
Design and develop entitlement models, license metrics, and automated reconciliation processes; Build Script Includes, Business Rules, Client Scripts, UI Actions, and Service Portal widgets; Create REST/SOAP API integrations with enterprise systems and discovery tools; Develop SAM dashboards, compliance reports, and executive views; Conduct unit testing, resolve defects, and perform upgrades using the Automated Test Framework (ATF); Mentor teammates and support knowledge transfer.
Seniority
Senior, hands-on IC
