Failure Analysis Engineer
Core
Conduct first-level failure analysis on returned server and workstation computers to identify root causes and document findings.
Role type
Failure Analysis Engineer (Hardware/Server)
Builds
Diagnostic reports and root cause analysis for customer-returned hardware
Domain
IT Hardware / Server Workstations
Required skills
Electronics engineering, mechanical engineering, electrical engineering, computer/server repair, visual mechanical inspection, schematic interpretation, board layout analysis, OS/BIOS/driver/firmware updates, MS Office (Excel), database management, statistical analysis, problem-solving, cross-functional collaboration
Preferred skills
Mandarin Chinese, experience with electronic test equipment (oscilloscopes, multimeters), familiarity with computer software and operating systems
Technologies
Excel, Firmware, Flow Support, Hardware
Responsibilities
Initiate failure analysis of returned server and workstation computers, investigate root causes, and document, record, and communicate findings internally and to the client. Perform visual mechanical inspections of computer systems, components, and subcomponents, including power supplies, DIMMs, CPUs, NICs, SSDs, and motherboards. Troubleshoot components and complex system failures; test and repair equipment as needed. Assemble and disassemble units, components, and subcomponents, and carry out engineering change orders using procedures and diagrams. Complete sample analyses for equipment and process qualifications, select effective analytical approaches, and apply new tools, equipment, and methodologies. Create failure analysis records and reports, present findings internally and to the client, and communicate with the Asia team by email and conference calls. Work in the customers lab and perform other duties as assigned.
Seniority
Entry to Mid-level (0–2 years FA experience or 4+ years quality inspection)
