Senior Data Center Support Technician
Core
On-site data center technician responsible for hardware maintenance, troubleshooting, and infrastructure support for server and network systems.
Role type
Senior Data Center Support Technician
Builds
Data center infrastructure, server environments, and network connectivity
Domain
Data Center Operations / IT Infrastructure
Required skills
Server hardware maintenance, Linux/Unix administration, CLI proficiency, structured cabling, copper/fiber testing, cooling and electrical systems concepts, Oracle server repair, ticketing system management, network configuration, SOP/MOP adherence, safety compliance, technical mentoring, process improvement
Preferred skills
Client-facing experience, development experience, mainstream ticketing systems experience
Technologies
Hardware Support, Linux, Network, Oracle, Security, Unix, Office 365
Responsibilities
Identify opportunities to replace or upgrade server components, validate cabling and network environment builds, monitor and assign work in a ticketing environment, mentor less experienced technicians, implement technical solutions to enhance and maintain systems, serve as a technical liaison between teams, guide technicians on safe hardware removal and power distribution unit work, support network configuration and client sign-off, troubleshoot complex errors, identify recurring issues, collaborate with project teams to test electrical and mechanical systems, ensure contractors meet SLA commitments, contribute to quality assurance through process creation, prioritize shifting workloads, develop and share procedures, and recommend process improvements.
Seniority
Senior, hands-on IC with mentorship responsibilities
