Senior Systems Engineer – MSP
Core
Senior escalation resource for complex IT issues across Windows desktop, server, network, and application environments for diverse client sites.
Role type
Senior Systems Engineer (MSP)
Builds
Stable IT infrastructure and cybersecurity solutions for managed service clients
Domain
IT Services / Managed Services / Healthcare & Professional Services
Required skills
Windows Server administration, Active Directory, Entra ID/Azure AD, Group Policy, DNS, DHCP, TCP/IP networking, virtualization, backup & disaster recovery, endpoint security, PSA/ticketing, RMM, vendor coordination
Preferred skills
MSP environment experience, Hyper-V, SonicWall, UniFi, Datto, Veeam, SentinelOne, Bitdefender, healthcare/dental application support, Microsoft/Cisco/SonicWall certifications
Technologies
Active Directory, Azure Cloud, Cisco, Hardware, Hyper-V, Microsoft 365, Network, SharePoint, TCP/IP, Veeam, Windows, Office 365, Security
Responsibilities
Troubleshoot and resolve complex workstation, server, network, and application issues; Diagnose Active Directory, Group Policy, DNS, DHCP, permissions, authentication, and domain issues; Support Microsoft 365, Exchange Online, Entra ID/Azure, SharePoint, and related Microsoft technologies; Troubleshoot Windows Server and virtualization environments; Diagnose advanced networking problems involving firewalls, switches, VLANs, VPNs, wireless networks, routing, and connectivity; Support backup, disaster recovery, endpoint protection, and cybersecurity solutions; Investigate persistent or complex technical issues and identify root causes; Coordinate with vendors to troubleshoot third-party software and hardware; Assist with escalated client issues through remote or on-site support; Accurately document troubleshooting, resolutions, configurations, and client environments in our PSA; Mentor junior technicians and provide technical guidance; Identify ways to improve processes, documentation, and technical standards; Contribute to projects and infrastructure work as needed; Explain technical issues and recommendations clearly to technical and non-technical users
Seniority
Senior, hands-on IC