Senior ServiceNow CSM/ITSM Developer

Salary: $98,614 - 167,644 per year
Requirements:
We require U.S. citizenship and the ability to work in the United States, as this role supports a federal contract. We require the ability to obtain a DHS Public Trust clearance. We are looking for someone with 6+ years of software development experience. We need at least 2+ years of experience implementing ServiceNow solutions. We require 1+ years of experience in CSM or ITSM. We prefer candidates with 2+ years of experience troubleshooting and resolving technical issues in ServiceNow implementations. We prefer 1+ years of experience with portal customization. We prefer 1+ years of scripting experience beyond basic ServiceNow scripts. We prefer 1+ years of experience working in Agile Scrum environments. We prefer candidates with an active DHS or DoW government clearance. We prefer 1+ years of experience with App Engine. We prefer candidates with one or more additional mainline ServiceNow certifications, such as Certified Application Developer, Certified System Administrator, or relevant CIS credentials. We prefer hands-on experience configuring or building 5 or more ServiceNow applications, with more than 480 hours of experience in each. We prefer strong knowledge of the ServiceNow platform, modules, and best practices. We prefer familiarity with ITIL processes and IT Service Management principles. We require strong scripting skills in JavaScript and GlideScript. We require technical skills in workflow configuration and business rule development. We prefer experience customizing UI and building complex workflows. We prefer understanding of integration techniques with external systems. We value detail-oriented professionals with strong problem-solving and analytical abilities. We value candidates who work well in a collaborative, team-oriented environment. We value excellent communication and interpersonal skills with the ability to engage professionally with clients and internal teams. We value the ability to thrive in a fast-paced environment.
Responsibilities:
We partner with Solutions Architects and Business Analysts to define business outcomes and functional needs, then translate them into effective ServiceNow solution designs. We implement ServiceNow solutions in collaboration with cross-functional teams, ensuring alignment with requirements and industry best practices. We develop and maintain complex scripts, business rules, and UI policies. We support data migration planning and execution from legacy systems into ServiceNow, with a focus on accuracy and consistency. We validate that data is moved into the most appropriate ServiceNow structures, favoring out-of-the-box schemas before custom builds. We assist with integrating ServiceNow with other systems and applications to create seamless end-to-end workflows. We produce detailed technical documentation covering configurations, customizations, data models, and key design decisions. We conduct thorough testing to verify functionality, data integrity, and user experience, and we resolve issues as needed. We support end-user training to help drive successful adoption of the implemented solution. We contribute to change management efforts by supporting developers, architects, and users during transition periods. We troubleshoot and resolve technical issues related to ServiceNow implementations, working with support teams to close incidents and problems quickly. We follow security best practices and ensure our solutions meet applicable compliance requirements. We stay current on ServiceNow features, enhancements, and best practices, and continue certification and training to support team growth. We provide technical guidance and mentorship to Associate ServiceNow Developers and share lessons learned across the Practice. We collaborate closely with project managers, implementation specialists, and stakeholders, maintaining clear communication on risks, issues, wins, and project status.
Technologies:
Support ITIL ITSM JavaScript Security ServiceNow UX UI Design AI
More:
We are ICF, a global advisory and technology services provider that helps clients solve complex challenges, navigate change, and shape the future through a blend of deep expertise and advanced technology. We support 100% remote work anywhere within the U.S. for this role, which is part of a federal contract and requires U.S. residency and work performed in the United States. We foster an inclusive workplace where our employees can thrive, collaborate, and grow professionally. We are an equal opportunity employer, consider qualified applicants with arrest and conviction records, and offer reasonable accommodations throughout the application and employment process. The position offers a full-time pay range of $98,614.00 to $167,644.00, with compensation influenced by experience, skills, certifications, education, location, and contract requirements.
last updated 30 week of 2026