Mitarbeiter (m/w/d) Kunden- und Auftragsmanagement
Core
Processing customer orders from receipt to internal handover, managing order-related data, and supporting sales with offer creation.
Role type
Order Management Specialist
Builds
Order processing workflows and customer service responses
Domain
Wholesale and services
Required skills
Order processing, customer correspondence, data entry, order tracking, complaint handling, offer support
Preferred skills
Experience in order processing or customer-facing internal services, knowledge of ERP systems, structured and service-oriented work style
Technologies
ERP systems, Office applications
Responsibilities
Capture and process customer orders from order placement to internal handover, handle written and telephone correspondence with customers regarding order details and delivery dates, maintain order-related data in systems, support sales in offer creation and follow-up of open processes, assist in clarifying deviations and complaints in coordination with adjacent departments
