Senior SAP Consultant - Customer Service (m/w/d)
Core
Senior SAP Consultant designing and implementing integrated SAP customer service solutions, coordinating with Salesforce and ServiceNow teams to optimize service processes.
Role type
Senior IC SAP Consultant (Customer Service)
Builds
Integrated SAP service solutions (S/4HANA Service, Service Cloud, FSM, CS/CRM) and service process architectures
Domain
Enterprise Software / Customer Service / SAP Ecosystem
Required skills
SAP S/4HANA Service, SAP Service Cloud, SAP Field Service Management, SAP CS, SAP CRM Service, Salesforce, ServiceNow, Solution Architecture, Process Optimization, Strategic Consulting
Preferred skills
Salesforce, ServiceNow, English language proficiency
Technologies
SAP S/4HANA, SAP Service Cloud, SAP FSM, Salesforce, ServiceNow
Responsibilities
Develop and optimize future-oriented service strategies and processes in SAP; Coordinate integration of SAP with Salesforce and/or ServiceNow; Drive innovation in service consulting approaches; Lead internal projects and initiatives for company development
Seniority
Senior, hands-on IC
