Oracle EBS Help Desk Specialist (NOAA BAS)
Core
Provide functional support to NOAA end users experiencing issues with Oracle EBS and related finance applications.
Role type
Help Desk Specialist (Oracle EBS)
Builds
Support for NOAA Finance Office operations
Domain
Federal Government / Finance Systems
Deliverable
client delivery
Required skills
Oracle EBS functional proficiency, ServiceNow, problem-solving, customer service, written and verbal communication, documentation
Preferred skills
Federal finance/accounting systems experience, NOAA/Department of Commerce environment experience, Tier 0/Tier 1 intake and ticket routing
Responsibilities
Monitor help desk queues and inboxes, record interactions in ticketing software, own customer issues from intake to resolution, provide Tier 0/Tier 1 intake and basic troubleshooting, route tickets and escalate complex issues, assist with end-user training and maintain knowledge base articles, coordinate coverage during peak periods
