IT Workplace Administrator (m/w/d)
Core
Central point of contact for digital workplace solutions and adjacent IT services in a modern corporate environment, handling support requests, troubleshooting, and cloud platform management.
Role type
IT Workplace Administrator
Builds
Cloud-based workplace and collaboration platforms, digital self-service offerings, and standardized IT services
Domain
IT Operations / Workplace Technology
Required skills
Cloud-based identity and access management, cloud collaboration platforms, IT service management, ticketing and service process tools, endpoint and software management, automation and process optimization, incident analysis and troubleshooting
Preferred skills
User support experience, IT security and data protection knowledge, IT service management methodologies
Technologies
Cloud-based identity, access, and collaboration solutions, ticketing and service process tools
Responsibilities
Receive, prioritize, and process incoming support requests via established service processes; Perform independent fault analysis and troubleshooting at various escalation levels; Manage, configure, and continuously improve cloud-based workplace and collaboration platforms; Contribute to the introduction and expansion of digital self-service offerings for employees; Support the provision, update, and commissioning of hardware and software solutions; Proactively monitor the IT landscape and initiate measures for deviations or disruptions; Evaluate relevant KPIs and derive improvement measures to increase service quality and efficiency (via careerplan.io/jobs/g2840f4a-it-workplace-administrator-mwd-at-hays-ag)
