IT/Network Support Officer
Core
Diagnose, troubleshoot, and resolve hardware issues; install, configure, and maintain network infrastructure; administer Windows/Linux server environments and Active Directory.
Role type
Mid-level IT/Network Support Officer
Builds
Reliable and secure network and system operations for end-users
Domain
IT Infrastructure and Network Administration
Required skills
Windows and Linux server administration, TCP/IP, DNS, DHCP, VPN, VLAN configurations, network hardware (Cisco, Juniper), Active Directory, Microsoft 365/Exchange administration, hardware troubleshooting and repair
Preferred skills
CompTIA A+, Network+, Security+, Microsoft Certified Solutions Associate (MCSA), Cisco CCNA
Technologies
Windows, Linux, Cisco, Juniper, Microsoft 365, Exchange, Active Directory
Responsibilities
Diagnose and resolve hardware issues for desktops, laptops, servers, printers, and peripherals; Install, configure, and maintain network infrastructure including routers, switches, and firewalls; Administer Windows/Linux server environments and manage user accounts, permissions, and group policies; Monitor network performance and troubleshoot connectivity issues; Manage inventory of IT assets and coordinate warranty repairs/replacements; Document IT procedures, network diagrams, and system configurations
Seniority
Mid-level, hands-on IC