Kundenservice Energiewirtschaft (m/w/d) | Direktvermittlung I Home Office
Core
Handling customer inquiries regarding contracts, billing, meter readings, and account data for the energy sector.
Role type
Senior Customer Service Specialist (Energy Sector)
Builds
Customer service operations for energy utilities
Domain
Energy industry + Customer service
Deliverable
client delivery
Required skills
Energy sector knowledge, contract administration, billing processes, customer communication, data verification, system navigation
Preferred skills
Experience with SAP IS-U, Powercloud, Wilken, Schleupen, kVASy
Technologies
SAP IS-U, Powercloud, Wilken, Schleupen, kVASy
Responsibilities
Process customer inquiries about contracts, billing, and meter readings; Resolve energy sector issues and track open cases; Verify and update customer data in systems; Communicate with customers via phone and email; Document processes in relevant software.