Senior IT Technician - Network & Support

Salary: $55,000 - 55,000 per year
Requirements:
At least 3 years of experience in an IT support or systems role Proficiency with Windows Server, Active Directory, Hyper V, and Microsoft 365 including SharePoint, Entra, and Intune Understanding of networking principles such as VLANs, VPNs, switching, routing, and wireless technologies Experience with ticketing systems, monitoring tools, and creating technical documentation Capability to aid and mentor peers in solving technical issues Excellent written and verbal communication skills Analytical and thoughtful mindset for troubleshooting and system design Experience with Synology platforms or enterprise backup technologies is a plus Ability to juggle multiple environments and prioritize competing tasks Knowledge of security best practices or frameworks like CIS or NIST is advantageous
Responsibilities:
Provide advanced technical support for escalated issues concerning servers, workstations, networks, security measures, and cloud services Serve as a technical advisor for team members by offering guidance, validation, and troubleshooting help Collaborate in enhancing internal procedures, documentation, and technical standards Maintain and support Windows Server environments, focusing on directory services, policies, name resolution, and essential network services Work with virtual environments predominantly in Hyper V, with some experience in VMware being beneficial but not required Assist in the deployment and maintenance of physical infrastructure components such as Dell servers, Ubiquiti switches, and WatchGuard firewalls Configure and support Microsoft 365 settings related to email, collaboration tools, security configurations, and identity management Aid in tenant setup, domain integration, license management, and user onboarding processes Troubleshoot and resolve issues associated with firewalls, switching, routing, VPNs, and wireless networks Collaborate on implementing security controls, patching strategies, backup solutions, and continuity plans Contribute to the enhancement of the organizations security posture across various environments Offer high-level end user and application support for complex issues requiring detailed technical involvement Ensure all issues are resolved timely while maintaining clear and professional communication Thoroughly document technical work within ticketing and knowledge management systems Identify recurring technical challenges and collaborate on permanent solutions
Technologies:
Active Directory Cloud Support Microsoft 365 Network Security SharePoint VMware Windows Office 365 DevOps LESS VPN
More:
We are a dynamic IT company located in Tucson, AZ, seeking to expand our collaborative team by hiring a senior IT professional who excels at resolving intricate technical challenges. Our culture promotes accountability and thoroughness, and we prioritize your insights in shaping technical decisions and standards. We offer a hybrid remote work environment, a competitive salary starting from $55,000 annually, and a comprehensive benefits package that includes dental, health, and vision insurance, paid time off, and professional development assistance.
last updated 30 week of 2026