Oracle Argus Support SME
Core
Provide dedicated technical and application support for Oracle Argus Safety systems, serving as the main technical point of contact for client stakeholders during US business hours.
Role type
Senior IC application support engineer (pharmacovigilance)
Builds
Maintains essential pharmacovigilance platforms for enterprise life sciences clients
Domain
Life sciences / Pharmacovigilance / Drug safety systems
Deliverable
client delivery
Required skills
Oracle Argus Safety, ITIL frameworks, incident handling, ticket workflows, pharmacovigilance, drug safety systems, life sciences R&D
Preferred skills
laboratory or scientific informatics application support, client-facing consulting experience
Technologies
Oracle Argus Safety, ITIL Incident Management
Responsibilities
Analyze, troubleshoot, and resolve platform incidents in line with ITIL service standards and compliance requirements; collaborate with application delivery teams to roll out platform updates, functional enhancements, and system maintenance.
Seniority
Senior, hands-on IC
