Service Management Consultant (m/w/d)
Core
Central interface between users, 1st-Level, and 3rd-Level support ensuring efficient handling of technical inquiries within the SAP system landscape.
Role type
Service Management Consultant (2nd-Level Support)
Builds
SAP system landscape and business process optimization
Domain
IT / Enterprise Resource Planning (SAP)
Required skills
SAP knowledge, Application Management, Service Management, 2nd-Level Support, Business Process Understanding, Root Cause Analysis, SLA Management
Preferred skills
SAP Concur experience, Independent problem solving, Process optimization
Technologies
SAP, SAP Concur
Responsibilities
Act as central interface between users and support levels; Analyze and qualify complex user inquiries; Manage demand and define requirements with business units; Identify solution approaches and derive recommendations; Support continuous optimization of business processes; Analyze error patterns and system messages to ensure SLA compliance (via careerplan.io/jobs/g0df406a-service-management-consultant-mwd-at-hays-ag)