Platform Reliability & Automation Analyst
Core
Evaluate health, availability, and reliability of technology services; improve monitoring, alerting, and observability; support incident triage and service restoration; develop automation and runbooks.
Role type
Platform Reliability & Automation Analyst
Builds
Monitoring solutions, dashboards, automation capabilities, runbooks, and resilience validation activities
Domain
Technology Operations / Cloud / Reliability Engineering
Required skills
Systems administration, Cloud technologies, Platform operations, Automation, Reliability engineering, Incident response, Monitoring, Logging, Scripting, AI tools (Copilot, Claude), Observability, Disaster recovery, Service management
Preferred skills
Microsoft, AWS, ITIL, Cybersecurity, Vendor management, Cross-functional collaboration, Operational documentation
Technologies
AWS, Microsoft Copilot, Claude, ITIL
Responsibilities
Evaluate service health and reliability; support incident triage and troubleshooting; develop operational runbooks and recovery procedures; create automation solutions and reusable templates; maintain monitoring and reporting dashboards; support disaster recovery and resilience testing; provide secondary Help Desk and operational support.
Seniority
Mid-level, hands-on IC
