Service Delivery Team Leader
Core
Supervise Regional Operations Centre (ROC) staff, manage rostering, and ensure service levels for security operations.
Role type
Team Leader, Security Operations
Builds
Security service delivery and operational coverage
Domain
Security services
Required skills
Team supervision, rostering management, health and safety compliance, client service, reporting, conflict management
Preferred skills
Recruitment, performance management, industrial instruments knowledge
Responsibilities
Oversee ROC staff including recruitment and training, manage employee rostering and fatigue compliance, review client site briefs, resolve service issues, prepare management reports
