Cloud Support Engineer, AI/ML (Night Shift)
Core
Provide technical support and troubleshooting for Snowflake's AI/ML product lines (Snowflake Cortex) and programmability features for enterprise customers.
Role type
Senior IC Cloud Support Engineer (AI/ML)
Builds
High-quality resolutions and knowledge base articles for Snowflake's AI Data Cloud mission
Domain
Cloud Data Platform / Artificial Intelligence / Machine Learning
Deliverable
client delivery
Required skills
Python, ML libraries, LLMs, DevOps, Kubernetes, RESTful APIs, MLOps, Cloud provider ecosystems, SQL/RDBMS, Git
Preferred skills
Pandas, NumPy, scikit-learn, PyTorch, TensorFlow, Hadoop, Spark, OAuth, JWT
Technologies
Snowflake Cortex, Kubernetes, Python, Git, Postman, Swagger/OpenAPI
Responsibilities
Drive technical solutions to complex AI/ML problems for customers; troubleshoot use cases on Snowflake's Cortex and ML stack; investigate and compare Large Language Models; resolve programmability issues including DevOps and Kubernetes; document solutions and report bugs; partner with engineering teams on customer requests.
Seniority
Mid-level, hands-on IC