Customer Service Manager
Core
Manage day-to-day operations, financial performance, and property maintenance for student accommodation while fostering a supportive community environment for residents.
Role type
Customer Service Manager (Property Operations)
Builds
Student accommodation properties and community programs
Domain
Student housing / Hospitality
Deliverable
physical/clinical work
Required skills
operational management, financial management, property maintenance oversight, stakeholder relationship management, program development, emergency response coordination
Preferred skills
experience supporting students, health and well-being background
Responsibilities
Provide exceptional service to internal customers and associated organizations; maintain trusted relationships with university support services; act as an active member of the emergency response team; manage day-to-day administrative operations; build relationships with key stakeholders (investors, university housing bodies); manage apartment inspections and maintenance requests; manage the property's financial performance; maintain property cleanliness and presentation.
