Responsable Relations Clients Entrepôts - Evreux
Core
Lead the Warehouse Success team to drive reliable, scalable, and compliant execution across a portfolio of brands, serving as the senior link between warehouse operations and customer satisfaction.
Role type
Senior Manager, Warehouse Success
Builds
Fulfilment platform operations for modern commerce brands
Domain
Logistics / E-commerce / Warehousing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and coaching, escalation management, SLA and KPI monitoring, strategic customer reviews, capacity planning, operational feasibility validation, process improvement, analytics, WMS proficiency
Preferred skills
Experience in logistics or operations, Excel/Google Sheets proficiency
Responsibilities
Manage and coach a team of Warehouse Success agents, drive customer satisfaction at portfolio level, support portfolio growth through strategic reviews, ensure operational excellence and continuous improvement
Seniority
Senior, hands-on IC with management responsibilities
