Community Experience & Social Media Coordinator
Core
Build meaningful relationships and deliver world-class service across all customer touchpoints while supporting marketing operations and content creation for a BBQ product brand.
Role type
Community Experience & Social Media Coordinator
Builds
Customer support interactions, email marketing campaigns, and social media content
Domain
Food & Beverage / eCommerce
Deliverable
product features
Required skills
Customer service, social media management, email marketing, content creation, problem solving, communication
Preferred skills
Adaptability, resilience, organization, teamwork
Technologies
Klaviyo, Facebook, Instagram, TikTok
Responsibilities
Handle customer inquiries via phone, email, live chat, and social media; coordinate and schedule email marketing campaigns; assist in filming and editing social media content; plan and execute content calendars; share customer insights internally.
Seniority
Individual Contributor