Specialist, Market Operations
Core
Provide frontline operational support for electronic trading, clearing, and exchange applications, ensuring reliability for clients and internal stakeholders in a 24/7 environment.
Role type
Specialist, Market Operations (Financial Markets Technology)
Builds
Electronic trading platforms, clearing systems, and exchange applications for clients and internal stakeholders
Domain
Financial markets, derivatives, prediction markets, and event contracts
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Real-time technical troubleshooting, error trade analysis, multi-channel support (voice/email/chat), cross-functional problem solving, deployment testing, client/vendor onboarding, process documentation
Preferred skills
Knowledge of listed futures/options, FIX protocol, network protocols, SQL, Salesforce, JIRA, prediction markets, event contracts, generative AI usage
Technologies
FIX protocol, SQL, Salesforce, JIRA, prediction markets, event contracts
Responsibilities
Investigate and resolve operational issues and customer inquiries related to exchange functionality and market events; Coordinate with product and development teams for new product launches and platform updates; Execute deployment testing in pre-production environments; Support onboarding and operational enablement of clients and vendors; Identify opportunities to improve operational workflows and document processes
Seniority
Specialist, hands-on IC