Senior Enquiry Officer
Core
First point of contact for Early Childhood Education and Care (ECEC) service providers, providing accurate and timely written, telephone, and email responses to complex enquiries regarding safety, quality, and compliance.
Role type
Senior Enquiry Officer (Regulatory Compliance)
Builds
Regulatory advice and customer service for ECEC services
Domain
Early Childhood Education and Care (ECEC) / Regulatory Compliance
Deliverable
client delivery
Required skills
Complex legislation interpretation, high-volume task management, sensitive information handling, stakeholder communication, problem-solving
Preferred skills
Understanding of early childhood education values
Technologies
None stated
Responsibilities
Respond to complex enquiries via written, telephone, and email channels; support other Enquiry Officers with consistent advice; manage competing priorities in a high-volume environment; assess issues and escalate matters appropriately.
Seniority
Senior, hands-on IC