Senior Product Engineer (AI)
Core
Building scalable infrastructure and backend services to ship AI features (agents, assistants, insights) for B2B customer support platforms.
Role type
Senior IC backend engineer (Applied AI/LLM)
Builds
Production AI features, backend services for AI integrations, data pipelines, and robust APIs for internal AI usage
Domain
B2B SaaS, Customer Support, Applied AI/LLM
Deliverable
production ML models | product features | infrastructure
Required skills
Backend engineering, LLM orchestration, LLM API optimization, RAG architectures, AI observability, System scalability (caching, optimization), Quantitative evaluation approaches
Preferred skills
Agent frameworks and design, Product mindset, Customer focus
Technologies
LLM APIs, RAG, Postgres
Responsibilities
Own and ship AI features from concept to production; Design and implement backend services for AI integrations and data pipelines; Build robust APIs and abstractions for internal AI usage; Drive system scalability; Contribute to AI infrastructure evolution (architecture, evaluation, iteration pipelines); Solve complex AI challenges around accuracy, reliability, and quality using quantitative approaches; Advocate for work externally by writing and speaking with the AI community
Seniority
Senior, hands-on IC
