Principal Product Manager - Knowledge Bases & Ask AI
Core
Define long-term product strategy, architecture, and governance for HighLevel's Knowledge Bases and Ask AI platform to serve agencies and SMBs.
Role type
Principal Product Manager (AI Knowledge & Assistant Platform)
Builds
Natural-language operating layer for AI assistants, enterprise knowledge retrieval, agent orchestration, and workflow execution.
Domain
SaaS, AI, Knowledge Management, Agent Orchestration
Deliverable
production ML models | product features
Required skills
Product strategy, platform architecture, AI/LLM product design, agent orchestration, retrieval-augmented generation (RAG), multi-tenant SaaS, stakeholder management, data governance, observability design, cross-functional leadership
Preferred skills
Experience with MCP tools, vector storage, hybrid search, prompt engineering, agent planning, marketplace distribution
Technologies
LLMs, RAG, embeddings, vector storage, hybrid search, agent frameworks, MCP tools
Responsibilities
Define product vision and roadmap for Knowledge Bases and Ask AI; Own the complete Ask AI experience including voice, memory, tools, and permissions; Establish product principles for AI interactions and failure handling; Create shared context models spanning user identity and business data; Partner with engineering on LLM orchestration, retrieval, and cost optimization; Build evaluation architectures and test datasets; Design scalable onboarding models for product teams; Improve knowledge quality-management workflows.
Seniority
Principal, hands-on IC with strategic leadership
