Customer Monitoring and Assessment Manager – Digital
Core
Lead a team of analysts to monitor customer activity, assess risk, and investigate potential financial crime concerns across a digital customer portfolio.
Role type
Senior IC financial crime risk manager (team lead)
Builds
Customer risk assessments and financial crime investigations for a digital gambling and sports betting platform
Domain
Financial services / Gambling / Financial crime compliance
Required skills
Financial crime risk assessment, Team leadership, Stakeholder management, Process improvement, Workflow management, Regulatory compliance knowledge
Preferred skills
ACAMS or ICA certification, Experience with customer monitoring platforms, Experience with case management systems
Responsibilities
Lead and develop a high-performing financial crime analyst team, Oversee customer monitoring and due diligence activities, Drive quality investigations and customer risk assessments, Manage workflow priorities and operational performance outcomes, Partner with risk, compliance and technology stakeholders, Identify improvement opportunities across processes and controls