Operations Tech Lead
Core
Lead a team of Senior Operations Analysts to ensure the reliable and efficient functioning of global data center infrastructure, acting as the primary escalation point for complex operational issues.
Role type
Senior IC Operations Tech Lead (Data Center)
Builds
Global single-tenant Bare Metal cloud infrastructure
Domain
Cloud Infrastructure / Data Center Operations
Deliverable
infrastructure
Required skills
Team leadership and mentoring, Incident command and resolution, Server hardware diagnostics and fleet management, Data center standards (rack layouts, cabling, power distribution), Linux system administration and automation, Windows Server administration, RAID and storage troubleshooting, Monitoring platforms and ticketing systems
Preferred skills
Automation and scripting (Python, Bash, Ansible), DCIM or asset management platforms, Multi-data center coordination, ISP or cloud infrastructure background
Technologies
Linux (CentOS, Ubuntu), Windows Server, IPMI/BMC, RAID, Python, Bash, Ansible
Responsibilities
Lead and supervise the Senior Operations Analysts team, Serve as the primary escalation point for complex operational issues, Conduct shift handover briefings, Oversee operational tasks involving servers, storage, and networking equipment, Lead root cause analysis for hardware and storage incidents, Maintain and improve internal operational documentation and SOPs
Seniority
Senior, hands-on IC with people leadership
