Customer Service Officer/Receptionist
Core
Front office receptionist and customer service officer supporting patients, consultants, and clients with appointments, scheduling, and general administrative tasks.
Role type
Front office receptionist / Customer service officer
Builds
Appointment schedules and administrative workflows for medical specialist services
Domain
Medical / Health services
Deliverable
dashboards & analysis
Required skills
Scheduling and booking, Microsoft Office suite, Customer service, Problem solving, Relationship building, Verbal and written communication, Administrative tasks, File preparation, Invoicing
Responsibilities
Meeting and greeting patients and consultants, Supporting day-to-day delivery of appointments, Responding to administrative and scheduling queries via phone and online systems, Utilizing custom software to support service delivery, Providing general office management support, Working with the Customer Relationship Manager to respond to customer requests, Supporting additional tasks including invoicing and file preparation