Collections Officer
Core
Managing a portfolio of customer accounts by following up on overdue debt, allocating payments, and resolving invoice queries to keep accounts on track.
Role type
Senior Accounts Receivable Collections Officer
Builds
Accurate customer payment allocations and reconciled accounts
Domain
Finance / Accounts Receivable
Required skills
Accounts Receivable experience, Collections, Credit Control, Excel proficiency, numerical analysis, account reconciliation, payment allocation, invoice query resolution, debtor balance monitoring, professional phone communication
Preferred skills
Process improvement, stakeholder management, risk escalation, independent workload management
Responsibilities
Following up outstanding and overdue accounts by phone and email, allocating customer payments and credits, reconciling customer accounts, resolving invoice and payment queries, preparing customer statements, monitoring debtor balances, escalating risks, investigating discrepancies
Seniority
Mid-level, hands-on IC