Collections Officer
Core
Manage an assigned ledger of outstanding accounts, achieve collection targets, and maintain healthy cash flow through proactive communication and payment resolution.
Role type
Senior Accounts Receivable & Credit Control Officer
Builds
Cash flow and payment resolution for funeral, memorial, and pet care services
Domain
Financial Services / Debt Collection
Deliverable
client delivery
Required skills
Debt collection processes, Account reconciliations, Payment allocation, ACCC Debt Collection Guidelines compliance, Accounting/ERP systems proficiency, Microsoft Excel, Stakeholder management
Preferred skills
Oracle ERP experience, Handling sensitive conversations, Continuous improvement initiatives
Responsibilities
Manage portfolio of outstanding accounts, Follow up overdue accounts, Reconcile customer accounts, Generate statements and invoices, Handle customer queries and service tickets, Maintain accurate collection records
Seniority
Mid-Senior, hands-on IC