Customer Service Officer
Core
Process customer orders and enquiries, resolve issues, and coordinate with internal teams to ensure accurate and timely delivery for retailers and end users.
Role type
Customer Service Officer
Builds
Customer order fulfillment and support for Blundstone footwear
Domain
Footwear retail and distribution
Deliverable
client delivery
Required skills
Order management, customer enquiry resolution, cross-functional coordination, product knowledge, system utilization
Preferred skills
Detail orientation, organizational skills, teamwork
Technologies
Zendesk, Dynamics 365, Microsoft Office Suite
Responsibilities
Process customer orders and returns from entry to fulfilment; resolve customer enquiries and identify practical solutions; coordinate with Sales, Marketing, and Distribution Centre; build relationships with customers and internal stakeholders; ensure accurate and timely delivery; contribute to team operations.
Seniority
Individual Contributor
