Client Advisor
Core
Manage a portfolio of clients with treatment and care claims, reviewing medical information to determine reasonable and necessary treatment within the NSW CTP scheme.
Role type
Senior IC claims advisor (personal injury/CTP)
Builds
Treatment and care plans for clients with chronic injury or disability
Domain
Insurance / Personal Injury / Health & Disability
Deliverable
client delivery
Required skills
Personal injury claims experience, medical information interpretation, case management, critical reasoning, legislative compliance (Motor Accident Guidelines/CTP scheme)
Preferred skills
Tertiary qualifications in health/disability, allied health clinical practice, NSW CTP scheme experience
Responsibilities
Review and interpret medical and claims information to determine appropriate treatment and care; Coordinate treatment and care services to support clients' Recovery Plan goals; Communicate decisions and requirements clearly and sensitively to clients and stakeholders; Identify complex cases and collaborate with Injury Management Specialists to determine appropriate approaches.